Our actions, and by extension performance, stem from thinking that is based on a set of hidden mental models. How do you uncover these mental models and change them? One way is to understand and practice the concepts of single-loop and double-loop learning. Professional sports teams use postgame films and analysis as a core part of their training regimen. What’s the equivalent for managers and other knowledge professionals? It’s mostly non-existent. Double-loop learning can help change this dyn
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